Hello,

Visitor information
Name: {name}
Email: {email}
Phone: {phone}
Department: {department}
Country: {country}
City: {city}
IP: {ip}
Created:	{created}
User left:	{user_left}
Waited:	{waited}
Chat duration:	{chat_duration}

See more information at
{url_accept}

Last chat:
{message}

Additional data, if any:
{additional_data}

Sincerely,
Live Support Team